SUBSCRIBER EXCHANGE POLICY
Subscribers may exchange their tickets for another performance by mail or in person at the Pasadena Civic Auditorium Box Office. If exchanged by mail, new issued tickets will be held at Will Call. 

Ticket exchanges can be made daily at the Pasadena Civic Auditorium Box Office, please call (626) 584-8833 for hours. All exchanges must be made no later than 5:00 p.m. the Friday prior to the performance for which you currently hold tickets.  Single ticket purchases are final and cannot be exchanged. 

REFUNDS
All ticket sales are final upon receipt of cash, check or authorized credit card number. No refunds can be made on tickets. 

LOST AND FORGOTTEN TICKETS
Subscribers may replace lost or forgotten tickets at the Pasadena Civic Auditorium Box Office. 

TAX CREDIT FOR DONATED TICKETS
If you are a subscriber and unable to attend a performance, consider giving your tickets to family members or friends, or donating them to The Pasadena Symphony. Return tickets in person or by mail to the Pasadena Civic Auditorium Box Office, at 300 East Green Street, Pasadena, CA 91101 no later than 5:00 p.m. on the evening of the concert, or release the tickets by calling 626.584.8833. Include a note requesting a donation letter with your tickets and a tax credit letter will be mailed to you for the full value of your tickets (deductible as allowed by law). Your released seats create an opportunity for someone else to attend the concert. arch